This document will be necessary to check your entire system, in order to find possible errors or incompatibilities. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a. Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Please provide us with the Logs from the event viewer:Ī) Open "Event Viewer" by clicking the "Start" button.ī) Click "Control Panel" > "System and Security" > "Administrative Tools", and then double-click "Event Viewer".Ĭ) Click to expand "Windows Logs" in the left pane, and then select "Application".ĭ) Click the "Action" menu and select "Save All Events As".Į) Name the file "eventviewer.evtx" and click the "Save" button.į) Click the "OK" button if you see a "Display Information" dialog. What steps were taken to troubleshoot this issue?Ħ. Can you confirm the exact Windows version and build number on your system before and after the driver update?ĥ. Can you test the application on a different computer with the same graphics driver version to see if the issue is reproducible, or is it specific to your system?Ĥ. Is it required to have the latest driver to run the app?ģ. Is the application functioning properly with driver version 31.0.101.3790, and are the issues related to drivers 31.0.101.4502 and 31.0.101.4648, as stated?Ģ. In order to have a better understanding of your issue, please provide me with the following:ġ. We would be more than glad to help you with your issue. Hello you for posting on the Intel️® communities.
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